Aged Care Services (ACS)

Finding yourself, or a loved one, needing more help at home can be challenging, and sometimes distressing. Our ACS team can work alongside you, and your family, to ensure that you are able to stay in your own home for as long as possible, maintaining dignity and independence.

There are many levels of support that we can offer which include government supported Home Care Packages (HCP) and the Commonwealth Home Support Program (CHSP).

Footprints is a proud winner and finalist of multiple Aged Care awards. Read how we have been providing excellence in aged care.

LASA, HESTA, ACSA Award logos

Footprints is also a member of the healthy@home consortium, which comprises 19 leading organisations committed to providing high quality community aged care services in Brisbane North and Caboolture to help older people maximise their independence and remain living at home. The consortium members share expertise and program information so we can deliver tailored, personalised services to identify and respond to client needs.

We Support Our Clients Through

Domestic Assistance

Helping you in the home with cleaning and laundry

Transport and Social Support

Helping you to get about in the community, attend appointments, social activities and go shopping

Home Support

Helping you to stay at home with medication prompts and monitoring, assistance with personal hygiene and meal preparation

Allied Health and Nursing

Helping you with your mobility and daily living (health assessments)

Centre Based Activities

Helping you maintain your social life with different groups, outings and activities

Need help? Assistance with Accessing My Aged Care

Navigating your way through the maze that is aged care can be very daunting, but we are here to help you make sense of it all. We know that you would like to be able to choose how your Home Care Package will look, and we can help to make this happen.

Our Aged Care Services team will tailor your services to meet your individual needs. We provide holistic and personalised support and assistance to help you to remain living in your own home, maximising your independence and choice. We would like to help you to stay in your home for as long as you are able. We can take you shopping, out for coffee, take your dog for a walk, whatever you need.
As your needs change, we can adapt our services to accommodate them and to help you continue to live your life as you choose. We appreciate that this can be daunting so let us help you through the decision making process.

About the ACH Program

The Assistance with Care and Housing (ACH) program is designed to support people who are homeless or at risk of homelessness, to access appropriate and sustainable housing as well as community care and other support services, specifically targeted at avoiding homelessness or reducing the impact of homelessness. ACH also provides support to people experiencing symptoms of hoarding disorder or who may live in domestic squalor.

Footprints ACH program acknowledges the value of lived experience. This program offers peer support work alongside case work and case management, to assist with housing and/or decluttering needs.

ACH is a free service, funded by the Australian Government as a part of the Commonwealth Home Support Program.

Who is eligible

You may be eligible for the ACH program if you are:

  • • aged 50 years and over (or 45 years and over for Aboriginal and Torres Strait Islander people)
  • • on a low income, are homeless or at risk of homelessness as a result of experiencing housing stress or not having secure accommodation
  • • eligible for registration with My Aged Care
  • • live in one of the following regions:
    • – Wide Bay
    • – Sunshine Coast
    • – Caboolture
    • – West Moreton
    • – Brisbane North and South
    • – Logan River Valley
    • – Gold Coast.
    • – Darling Downs.

Assistance with Care and Housing coverage map

How to access this service

To access the ACH program you can:

  • • be referred to the ACH program by contacting My Aged Care on 1800 200 422
  • • contact Footprints on 07 3252 3488 and ask to talk to a staff member from the ACH team or email:

Assistance with Care and Housing delivering outcomes for older people experiencing homelessness or at risk of homelessness.

From 1 July 2021 – 21 March 2022, our ACH program received over 750 referrals from various referral points. Of these referrals:

  • – 75.5% have been or are currently being supported to secure a housing outcome.
  • – 55% are older women

Of those who have a housing outcome:

  • – 70% were supported into secure private accommodation or sustain their existing tenancy
  • – 30% were supported into secure public accommodation.

  • ACH offers:

  • Assistance with paperwork

  • Assistance with arrangements to relocate

  • Case management

  • Connection to services and community supports

  • Declutter service and support

  • Help to understand your tenancy/rights

  • Information and advocacy

  • Locating appropriate properties

  • Providing transport to view properties

Footprints Home Care Packages are tailored to meet your individual needs, maximising your
independence and choice. We provide holistic and personalised support and assistance to help
you to remain living in your own home and avoid premature entry into residential care. We
offer a comprehensive variety of services to help you with your day-to-day activities.
To receive a Home Care Package you need to be assessed by an Aged Care Assessment Team
(ACAT) who will determine the package level to suit your care needs. Footprints will be happy to
assist you with this process.
Focusing on health and wellbeing, we provide experienced Case Management, Care
Coordination, Advocacy, Allied Health and Nursing and friendly reliable support staff. Your
package can be designed with you to help you access social opportunities and keep you linked
into the community. Together, we can develop a plan of support, which is consistent, reliable
and exible.

  • Cleaning Services

  • Assistance with Shopping and Medical Appointments

  • Gardening and Maintenance

  • Nursing Services

  • Allied Health Support

  • Self Care and Assistance with Medication

  • Transport Services

  • Assistance to Prepare Meals

  • In Home Respite

  • Social and Recreational Support

  • Provision of Home Cooked Meals

If you notice that you need a bit of extra help at home, then Footprints can help! To access our services you, contact Footprints and we can guide you through the My Aged Care process. Alternatively call My Aged Care on 1800 200 422, for an assessment and to be allocated an Aged Care number. Our services are subsidised by the Australian Government.

• You must be 65 years or older, or 50 years or older and identify as an Indigenous Australian or Torres Strait Islander person
• Still living in your home
• In need of help to allow you to continue to live independently

  • Cleaning Services

  • Assistance with Shopping and Medical Appointments

  • Social and Recreational Support

  • Nursing Services

  • Allied Health Support including Social Work

  • Self Care and Assistance with Medication

  • Transport Services

  • Assistance to Prepare Meals and / or Provision of Home Cooked Meals

  • In Home Respite

  • Support for Carers

Our programs are designed to develop, maintain and support social interaction, independent living, health and well-being. Providing people with the opportunity to develop friendships, make social connections and community participation. Some examples of activities at our centre include games, quizzes, exercise programs,themed events, Ekka, Melbourne Cup, talks and visits from health professionals and community organisations.

These groups can be funded through Commonwealth Housing Support Program (CHSP) and Home Care Packages (HCP).

Allied Health
Footprints offers a range of allied health services including a monthly podiatry service (appointments required) at the Light Street Centre. We also offer in home and centre based diversional therapy.

  • Art

  • Connect2Health

  • Dementia Group

  • Outings

  • Music Mayhem

  • Man Made Collective

  • Friday Fantastics

The CVS is a government initiative that supports volunteers to provide social visits to older people. The CVS is a free service available for people whom:

• Receive government-funded residential aged care or Home Care Packages

• Do not have regular and reasonable, frequent and positive contact with friends or relatives.

• Are socially isolated

• Have frailty, mobility or communication issues that may prevent them from participating in social activities

A volunteer visitor will visit for a minimum of 1 hour per fortnight to provide direct social support to a participant.

Underpinned by person-centred values, the FDS team creates a personalised action plan with the individual through a holistic approach, addressing needs and concerns relating to hoarding, as well as other psycho-social issues people may be facing. FDS is fee-for-service, and also available through Home Care Packages/NDIS Packages.

FDS provides a psycho-social response to support the client’s needs and goals, aiming to improve their overall quality of life. FDS aims to increase individual skills and knowledge to improve independence and capacity to address both the causes and symptoms of hoarding behaviours.

FDS can also arrange for In-Home Support Workers to work one-on-one with individuals to directly assist with decluttering and organising.

For further inquiries please contact our FDS Team.

  • Coordinate and link with appropriate services and programs with the intention to support clients sustain their tenancy and increase overall functioning.

  • Empower individuals to take control of their recovery and hoarding behaviours

  • Increase and encourage active participation within the community

Thank you for the opportunity. I appreciate the professionalism, formal interview process and training. It has been a very supportive, friendly and rewarding experience. I was telling my Mum recently I wake up happier and more motivated coming to Footprints than when I was going to my paid job.

Footprints Volunteer