Responding to COVID-19

Thank you for your understanding, flexibility, and patience throughout the ongoing Coronavirus pandemic

Any changes made to Footprints programs, resulting from the risk of COVID–19 infection, are made to ensure the safety and wellbeing of our clients, staff, and the community. Program changes are always made in line with the direction of the Queensland Chief Health Officer, and at the guidance the Queensland and Australian Governments, and our funding bodies.

Lockdowns

In the event of a lockdown, any required changes to services or programs will be communicated via text message and through updates on our website or direct contact from staff.

There are several essential services that Footprints continues to provide even under COVID–19 lockdown restrictions. These include:

• personal care, including medication prompting
• transport to essential appointments such as medical appointments
• meal deliveries
• virtual supports, including phone support and group facilitation through software and social media platforms
• case management enquiries.

The provision of additional services is by exception only. Please contact your Footprints worker if you have specific concerns or enquiries about your service.

Remember that we need your cooperation to ensure the safe delivery of our services during a COVID–19 lockdown. This may include staff wearing masks, providing masks for you to wear and socially distancing as appropriate. Please inform us if you are unwell, have COVID–19 symptoms or are a close contact of someone who has COVID–19.

If you are showing any COVID–19 symptoms, we urge you to get tested, follow the advice of Queensland Health, and notify Footprints by emailing notify@footprintscommunity.org.au or calling 1300 800 197.

Finally, it is important to keep in mind that Footprints continues to operate during a lockdown. If you have any questions regarding how the lockdown affects the provision of services that you receive from Footprints, please contact us on 07 3252 3488 or admin@footprintscommunity.org.au.

For more information please:

• call the National Coronavirus Help Line on 1800 020 080 (24 hours/7 days a week)
• visit the Department of Health website: www.health.gov.au
• or visit www.covid19.qld.gov.au.