We welcome your feedback about our services, support and staff at any time and encourage you to contact us, complete the form below, or a download a hard copy feedback form from the link on this page or by visiting any of our locations.

We aim to provide high quality supports, so we would like to know if you have any concerns about your care and services. We value your comments and ideas, and encourage you to raise any concerns with us, if you feel comfortable in doing so. If you are not happy discussing an issue with us directly, you can use an advocate to assist you with making a complaint.

All complaints will be treated in confidence.

If you prefer not to discuss your complaint with us or your complaint has not been resolved, you can contact one of the external complaint bodies detailed in our client handbook. Despite best intentions, unfortunate incidents do sometimes occur.

Here at Footprints we ensure that every incident is reported, investigated, and where applicable, actions are put in place to ensure that the incident is not repeated. If you are involved in an incident, we will communicate with you/your representatives openly about what has occurred and how we are rectifying the situation. Occasionally, certain types of incident may necessitate a report to an external governing body.

Our Privacy Policy addresses information provided to other agencies or stakeholders. A copy of our Incident Management Policy & Procedure can be provided on request.

Footprints has a Whistleblower Policy and Procedure which provides guidance on making disclosures/reports under relevant whistleblower legislation. This document applies to significant misconduct by Footprints or one of its staff or representatives. The full policy is available here, along with our Clients and Representatives Guide to Whistleblowing.

We would love to hear your feedback

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    Our location

    • 24 Light Street, Fortitude Valley Q 4006 (Head office)Directions
    • Suite 4B, 2 Barolin Street, Bundaberg Central Q 4670Directions
    • Unit 2, 5 Hasking Street, Caboolture Q 4510Directions
    • 52 Ellen Street, Kingston, Q 4114Directions
    • 57 Billington Street, Labrador Q 4215Directions
    • 2, 31 Wood Street, Mackay Q 4740Directions
    • 31 Thomas Street, West End Q 4101Directions
    • Suites 501 & 502 La Balsa, 45 Brisbane Road, Mooloolaba Q 4557Directions
    • 10 Russell St, Toowoomba, QLD 4350Directions
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