A service to assist older adults connect to aged care services and supports, care finders support older people who experience significant barriers to accessing services, and who could otherwise fall through the cracks.

How can a Footprints care finder help?

Care finders walk alongside the person at their pace, to understand their individual situation and support them to work through the steps to address their needs. The care finder will:

  • Provide information about local aged care services
  • Help to set up an assessment with My Aged Care to access support, and
  • Find services that are targeted and available to help.

Care finders assist people with access to other supports in the community. They can provide connections both with accessing services for the first time, and with changing or finding new services and supports if your needs change.

Who is the care finder program for?

This program is for older Australians who need extra intensive support to navigate the aged care system. Care finders support people who:

  • May have difficulty communicating because of language or literacy challenges
  • Find it difficult to understand information and make decisions
  • May be reluctant to engage with aged care or government services, or
  • May be in an unsafe situation if they do not receive services.

To receive care finder supports, a person must be:

  • Isolated and does not have a carer or support person they feel comfortable to act on their behalf, and
  • Eligible for government-funded aged care.


Care finder is a free service, fully funded through the Primary Health Networks.

Geographical region

  • The Footprints program is available from the North Coast of NSW to North Queensland and is part of a national program.
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