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Feedback
We welcome and value your feedback about our services, support and staff at any time. We aim to provide high quality support, so please let us know if you have had a positive experience, and encourage you to raise any concerns with us.
If you are not comfortable discussing an issue with us directly, you can have an advocate assist you with making a complaint. If you prefer not to discuss your complaint with us or your complaint has not been resolved, you can contact one of the external complaint bodies detailed in our client handbook.
All complaints will be treated in confidence.
We are here to support you.
Our team is available for general enquiries from Monday – Friday, 7:30am – 4:30pm.
We deliver services throughout Queensland and Northern NSW. Our program pages include location details for each service.
You can visit us at the following locations:
Monday – Friday, 7:30am – 4:30pm
Head Office
213-217 St Pauls Terrace,
Fortitude Valley QLD 4006
P.O. Box 735,
New Farm QLD 4005
Bli Bli
Level 3, Building 1
308-310 David Low Way,
Bli Bli QLD 4556
Caboolture
Unit 2, 5 Hasking Street,
Caboolture QLD 4510
Kingston
2 Ellen Street,
Kingston QLD 4114
Mackay
2, 31 Wood Street,
Mackay QLD 4740
Housing Older Women’s Support Service
Monday – Friday, 10:00am – 2:00pm
West End
31 Thomas Street,
West End QLD 4101
Medicare Mental Health Centres
Monday – Friday, 10:00am – 6:00pm
Logan
91 Wembley Road,
Logan Central QLD 4114
Redlands
40 Middle Street,
Cleveland QLD 4163