Crisis Resources
Support people experiencing personal crises, emotional distress, or suicidal thoughts.
Provide 24/7 one-to-one crisis support through multiple channels:
- Self Led Digital resources
- Phone: 13 11 14
- Text and online chat
- Face-to-Face counselling and group support at some centres
Mental health line counsellors. They provide support programs to address issues related to depression, suicide, anxiety disorders and other related mental illness.
- Phone: 1300 224 636
- Call or chat online 24/7
- Connecting with others through peer community
- Mental Health Coach (NewAccess mental health coaching – a 6 session program for when you are feeling stressed, no doctor’s referral needed)
MH Call is the main point of access into public mental health services, through a 24/7 phoneline and online resources.
- Phone: 1300 642 255
- Can provide support, information, advice and referral
- Can provide advice and information in a mental health emergency or crisis
- Staffed by trained and experienced professional mental health clinicians
- Provides mental health triage and refers to acute care teams where appropriate
Open Arms offers face-to-face, telephone and online counselling. Mental health support for Navy, Army and Air Force personnel, veterans and their families. All counselling is arranged by calling, and you’ll then be sent a link to the Health Direct portal for your scheduled appointment.
- Phone: 1800 011 046
- Suicide intervention
- Crisis accommodation
- Community and peer program
- Treatment programs and workshops
- Counselling
Suicide Call Back Service is a free nationwide service providing 24/7 phone and online counselling to people affected by suicide.
- Phone: 1300 659 467
MensLine Australia is a free telephone and online counselling service offering support for Australian men anywhere, anytime.
- Phone: 1300 789 978
Supporting young kids/adults 5-25 with:
- Webchat providing one-on-one support and through Peer community
- 24/7 Phone support: 1800 551 800
- My Circle App (Mental Health Social Platform for 12-25 years old)
They have a great website with lots of resources. Focusing in catergories of Kids 5-12, Teens 13-17 and Young Adults 18-25
- Mental Health
- Physical Health and Identity
- Relations
- Life Issues
- Family and Friends
- Work and School
24/7 support for people in Queensland with alcohol and other drug concerns. Can help with treatment options including counselling, detox, rehab, opioid treatment and other kinds of support.
- Phone: 1800 177 833
- Online chat with a counsellor
- Request a callback
- SMS Support Program – like having a support buddy in your pocket, with a 30 day program, a 14-day detox support program, or Weekend Tips (Friday evening to Sunday morning)
DVConnect Womensline provides professional crisis counselling, support and referral services for women and their children, including access to safe accommodation and women’s refuge placements.
DVConnect Womensline is available 24/7, 365 days a year and can provide:
- Emergency transport and accommodation
- Specialist crisis counselling
- Safety planning
- Information, referrals and support
- Safe accommodation for pets through the Pets in Crisis program
- Phone: 1800 811 811
1800 Respect provides 24/7 support for confidential information, counselling and support.
1800RESPECT offers:
- Counselling, referrals and help – immediate help to manage the emotional and psychological effects of domestic, family and sexual violence, plus help finding long-term support including for your mental health
- Information and resources – a range of information about mental health services, your rights, and how to stay safe so you can make your own choices
- Phone: 1800 737 732
13YARN [Thirteen YARN] is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. We offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.
- Phone: 13 92 76
Arafmi supports family members, friends and carers of people experiencing mental ill health.
They offer:
- Phone: 1800 554 660
- 24 hour carer support lines
- Individual and group support
- Workshops
- Respite accommodation
Family Drug Support provides up-to-date information on all aspects of alcohol and drug use relevant to families of people who use substances, and operates a national 24hr, 7 day a week telephone support service for families affected by alcohol and other drug issues.
- Phone: 1300 363 186
24/7 Online Support
Griefline provides online forums and moderated communities where you can express and explore your grief in a peer-led environment. These forums are accessible 24/7 and allow connection with others experiencing similar challenges.
They do have telephone support however only operates 8am – 8pm, 7 days a week. Providing support with gried and loss, including bereavement, miscarriage, infertility, or other forms of loss.
- Phone: 1300 845 745
- 24/7 online forum: griefline.org.au/forums
Supporting construction workers in need through case management and a 24/7 help line.
- Phone: 1300 642 111
- Case management
- Field visits
- Critical Incident support
- Postvention (support for worksite and family after suicide)
Free, confidential, 24/7 text-based alcohol and drug counselling service.
- Phone (Regional): 1800 177 833
- Phone (Metropolitan): (07) 3837 5989
- Online forums, email or text counsellor
Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide.
Support anyone impacted by suicide including schools, workplaces, first responders, bystanders, families, carers and communities.
- Phone: 1300 727 247 (24/7)
Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more. Available 24 hours, 7 days a week.
Homeless Hotline is a phone information and referral service for people who are experiencing homelessness or are at risk of homelessness.
- Phone: 1800 474 753