Homelessness Response Service
The Homelessness Response Service (HRS) provides mobile and outreach support to individuals and families experiencing homelessness or at risk, across the Redlands region.
HRS provides on the ground care coordination and support to enable individuals and families to move out of homelessness and have the right supports in place to maximise their independence, and improve health, wellbeing and quality of life.
What does HRS offer?
- Direct support — listening and understanding your housing needs
- Referrals to access emergency accommodation
- Information and advocacy
- Connection to specialist services and community supports
- Applications for housing solutions
Who is this program for?
HRS is for individuals and families experiencing homelessness or at risk, across the Redlands region: Alexandra Hills, Birkdale, Capalaba, Cleveland, Redland Bay, Thorneside, Thornlands, Victoria Point, Wellington Point, Wynnum, Southern Moreton Bay Islands, and North Stradbroke Island (Minjerribah).
HRS is a free service, funded by the Department of Housing.
Our team will meet you where you are on your housing journey. You can also connect with us at our Wynnum and Capalaba outreach with the SUSO mobile laundry and shower bus.
- Tenant advice and advocacy
- Centrelink
- Emergency relief agencies
- Legal support
- Financial counselling
- Youth services
- LGBTIQA+ support
- Culturally specific support
- Mental health support
- Counselling
- Family support
- Alcohol and other drug support
- Health and disability services
Footprints HRS facilitates the Immediate Housing Response for Families (IHRF), funded and implemented by the Queensland Government Department of Housing to support Queensland families in housing need to access short-term emergency accommodation and other essential items, including financial support for tenancy commencement and tenancy sustainment costs, for families who are homeless in the Redlands region.
Footprints provides case management to families supported through IHRF, from homelessness through to temporary accommodation and long-term housing solutions. Families’ budgets are assessed, and families are required to provide a relevant contribution towards their motel accommodation, calculated on an individual basis.
IHRF aims to:
- Source emergency accommodation local to the Redlands region for families to have stability from homelessness
- Assist families to complete all housing applications and documents
- Assist with linkages and support to other relevant services
- Assist to move into long-term housing solutions
Enhanced Outreach empowers Footprints to engage in assertive outreach in the Redlands region, reaching out to and supporting individuals experiencing chronic homelessness and sleeping rough in public spaces, including parks, shelters, and squats.
With the dedicated assistance of our Homelessness Assertive Outreach Workers, we aim to provide vital support to those sleeping rough or residing in makeshift dwellings, facilitating their transition to temporary or more stable housing options.
Enhanced Outreach aims to:
- Identify people sleeping rough across the Redlands region and work with local services to provide support where the person is at
- Provide assertive outreach support across the Redlands region to individuals experiencing homelessness in public spaces
- Link into services and navigate housing systems
- Support transition to appropriate temporary accommodation, working towards long-term housing goals
- Refer to health services
- Support access to organisations that can assist with a person’s situation or circumstances
How to refer
Call our team, or download and complete a referral form and email it to us at HRS@footprintscommunity.org.au.
After-hours support
Homeless Hotline: 1800 474 753 (24 hours, 7 days a week).
In an emergency situation, please call 000.
